Don’t hesitate to call your disability carrier

Colleagues - office productivity

Have you hesitated to call your disability carrier for help with an employee’s stay-at-work accommodation? We get it. As a human resources professional, you barely have any time to spare for a phone call. But helping an employee who may be struggling at work with a medical condition can help with your organization’s productivity.

Here are 10 reasons why contacting a Workplace Possibilities consultant can actually help make your life easier:

  1. We’ll communicate however you want to communicate. Regardless of whether it’s with a phone call or email, we’re ready to discuss your employee’s situation and help you manage the situation.
  2. You’ll skip the call center. Forget pressing 1 for this department and 2 for that department. When you call to talk with a Workplace Possibilities consultant, you’re not routed through a call center; it’ll ring directly to our team of experts.
  3. Did we say experts? We meant experts. Our team consists of nurse, mental health and vocational case managers who have, on average, more than 20 years of experience in their respective fields.
  4. We’ll coordinate with other employer-sponsored benefits. When we assess an employee’s situation, the best solution may be available by working with another vendor’s resources (such as workers’ compensation or an employee assistance program). To save you time, we’ll even take care of contacting those other providers to coordinate benefits.
  5. You won’t be in the middle. After you reach out to us, we can take it from there. Still, we’ll keep you informed every step of the way. We’ll work directly with the employee to determine the root of the problem and how we can help mitigate it.
  6. We don’t follow a set plan. Why? Because every employee’s situation is different. Sure, our experience gives us a deep knowledge of what works, but we embrace the uniqueness of each case and tailor our plans accordingly.
  7. We’re inquisitive folks. And this is a good thing. By asking a lot of questions, we can get to the best solution. We’ll ask the employee about the illness or injury. We’ll ask about his or her daily job duties and functions. We’ll even connect with the employee’s medical team to ask questions, if needed.
  8. Our Reasonable Accommodation Expense Benefit is generous. In fact, it’s one of the most generous in the industry. This benefit can be used to purchase ergonomic equipment, complete workplace modifications and provide retraining or continuing education courses.
  9. We’ll be there (in person) if you need us. For groups with 10 lives or more, a consultant usually can be on site quickly (in five days or less) to conduct an employee assessment or implement accommodations.
  10. Our team really does care. Todd Meier, a vocational case manager, has said, “In this profession, we have an intrinsic desire to help. To make someone’s life whole again.” And he’s not the only one who feels that way. Sandy Johnson, Mary Malone and many others are happy to assist in any way they can.

There’s so much our team can assist with, and all you need to do is make a phone call or send an email. It’s the first step in addressing employee issues early, helping employees stay at work or return to work, and hopefully mitigating the need for an employee to file a disability claim.

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